Help center

Frequently asked questions

Everything about bridging, fees, rates, security and tracking your order.

General

parcel.cash is a non-custodial multi-chain bridge and swap aggregator. You send one asset, we route it across the deepest available liquidity, and the asset you want lands in your wallet on the chain you choose — often on a different network entirely. There is no account, no sign-up, and we never hold your funds.

Fees & rates

For every quote we compare pricing across multiple liquidity providers and exchange networks, then route your order through the path that gives you the most on the other side after all fees. You always see the exact amount you'll receive before you commit — no hidden spread.

Security

parcel.cash is non-custodial by design. Funds pass through the exchange route only for the moment needed to complete your swap and are sent straight to the address you provide. We never store balances, and there is no wallet on parcel.cash that holds your assets.

Orders

Most swaps complete in a few minutes. The exact time depends on the networks involved and their confirmation requirements — the live estimate is shown on every quote and on your order page. Bitcoin and some proof-of-work chains take longer to confirm than fast L2s.

Still have a question?

Our team is here to help with anything that isn’t covered above.