Support

Have your order ID ready and we'll get you sorted fast. Most questions are answered in the FAQ.

Email support

Reach us at support@parcel.cash. Include your order ID for the fastest response.

Live chat

Chat with the team on Telegram for real-time help with an in-progress order.

Track an order

Enter your order ID to see live status, deposit details, and on-chain proof.

Browse the FAQ

Fees, rates, security, and order questions — most answers live here.

Sent a deposit but don’t see it?

Deposits appear once they confirm on-chain, which can take longer on some networks. Open your order page — if it still shows pending after the estimated time, email us with your order ID and the deposit transaction hash.